The NHS and technology: turn it off and on again

Harry Evans, Researcher, Policy at The Kings Fund writes – With all the excitement around the upcoming general election, it would be quite understandable to have missed the announcement that the Department of Health’s long awaited response to Dame Fiona Caldicott’s review of data security, consent and opt-outs has been delayed due to the pre-election period.

As well as being another example of how perpetual political campaigns add uncertainty to policy, this threatens to inject further rigor mortis into a debate that is in sore need of advancement. With UK e-Health Week taking place this week, it offers a perfect opportunity to reflect on the state of technology within the NHS.

It has been more than three years since the programme to implement wider sharing of patient records,, was suspended by NHS England, with the Royal College of General Practitioners citing a ‘crisis in public confidence’ over the plan. Ever since, caution and delay have dogged the process to develop a better system of collecting, storing and sharing health data.

The caution is understandable. The public have legitimate trust and privacy concerns with their health data being shared, especially with third parties such as researchers and the private sector. But we also know that the public overwhelmingly appreciates the benefits that safe sharing of health data can bring. Ipsos MORI research, with Cancer Research UK and Macmillan Cancer Support, found that more than 80 per cent of the public support health data being shared for uses such as research and direct care. This is why it is so important to address issues such as safeguards and who can access data.

In addition to privacy, there is now a whole series of other practical and ethical concerns that were quite literally beyond comprehension at the turn of the millennium. One example of this is how much responsibility we delegate to algorithms; the extent to which we allow machines to make decisions about our lives – so-called ‘algorithmic accountability‘.

In health care, algorithmic accountability raises profound questions about the role of technology in providing care. For example, should the algorithm refer on every patient who has even the slightest chance of developing acute kidney injury, or should it be selective, not over-burdening clinicians, and accept that some patients will be missed? To be clear, risk is an inherent part of care, regardless of who or what delivers it, but consideration needs to be given to the framework within which an algorithm operates and who is accountable for this framework.


If that seems like a hard question to answer right now, there are plenty more. The recent DeepMind (a technology company owned by Google) agreement with the Royal Free NHS Foundation Trust received a sceptical reaction from the press. The concern was over the scope and scale of patient data that DeepMind was to receive for a new health technology called Streams, an early warning system for kidney failure. The Royal Free has defended itself by saying that the agreement it has with DeepMind is standard and that data protection issues are a matter for regulators to assess. Nevertheless, the privacy debate – in the DeepMind example and elsewhere – has proved a stumbling block to thinking more widely about what new technology means for the NHS.

DeepMind is just one example of the new partnerships we are seeing. There are similar relationships with IBM Watson and Vitalpac, who are providing artificial intelligence expertise to the NHS, which all raise important questions. The health sector needs greater clarity over what is being purchased from technology companies; there are decisions to be made over whether NHS organisations are purchasing a technology or outsourcing care. Artificial intelligence is not a technology like an MRI machine, it supplements or replaces part of the care pathway usually provided by a clinician. How we classify these algorithms is important for the regulation and governance of how the data is used.

Consideration should also be given to ensuring that NHS organisations have the expertise to contract and evaluate these complex technologies when there is such an asymmetry of information between them and the provider company. A final question is about how we ensure an effective market, which rewards technological innovation while also protecting the NHS from excessive prices.

It is imperative that the NHS can access innovation and new technologies. To enable that we need to write new rules of engagement for NHS organisations and technology companies. Delay after delay has prevented us from thinking ahead, as our conversations remain stuck in the discourse on privacy. But technology is not waiting for us to catch up – the NHS has already fallen behind other sectors in delivering innovative technologies, and if we continue to procrastinate then there is a risk that the NHS will be left well and truly behind.

NHS spends £2m on iPhones and iPads….for pen-pushers

More than £2million of taxpayers’ cash has been spent buying iPhones and iPads for bureaucrats in NHS quangos.

Thousands of staff at NHS England and Public Health England set up under the Coalition’s reforms to save money, have been provided with smartphones and tablet computers. The Government insists they help staff work more flexibly, but the gadgets are all for managers – not doctors and nurses.

New details of spending on technology emerged in response to a parliamentary question by shadow public health minister Luciana Berger. The published data shows that NHS England and Public Health England, both formed last year, were the biggest spenders on iPads and iPhones.

The total bill for NHS England was £1.2million  and included 2,300 iPhones and more than 250 iPads, Public Health England also bought more than 2,000 iPhones in a total bill of £350,000. Other health bodies also ran up substantial bills, while the Department of Health itself has spent almost £40,000 on four iPhones and 95 iPads.

Labour MP Karl Turner said: ‘At a time when the NHS is in crisis, out-of-touch Tory ministers are splashing more than £2million on iPhones and iPads for pen-pushers.

‘Labour is promising  an extra £2.5billion beyond Tory plans – which will be spent on patients, not office perks.’

The Government has been repeatedly criticised for the controversial reorganisation of the NHS, which saw primary care trusts abolished and a new network of quangos and clinical bodies set up instead. The changes were designed to reduce the number of managers and put decision-making in the hands of doctors.

It was originally claimed that the controversial shake-up, which was not included in either Coalition party’s manifesto, would save £7.7billion, but the figure was later downgraded to £6billion.

A Department of Health spokesman said: ‘Employers across the world are embracing technology such as smartphones and tablets because they allow staff to be more flexible  and efficient, and in the case of the public sector provide better value for money for taxpayers.

‘Our bureaucracy-busting reforms to the NHS are saving £1.5billion a year. There are also over 13,500 more frontline staff and 7,000 fewer managers in the NHS since May 2010.’

Matt Chorley. Daily Mail 30th October 2014, p. 10.