If you have an urgent medical problem and you’re not sure what to do

NHS ‘Help Us Help You’ know what to do If you have an urgent medical problem and you’re not sure what to do, go straight to NHS 111



To get help from NHS 111 you can:

• go to the 111.nhs.uk website (for people aged 5 and over only)

• call 111 by phone

If you have difficulties communicating or hearing, you can:

• call 18001 111 on a textphone

• use the NHS 111 British Sign Language (BSL) interpreter service at www.interpreternow.co.uk/nhs111

NHS 111How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. The phone service is open 24 hours a day, 7 days a week. Depending on your symptoms you’ll:

• find out what local service can help you

• be connected to a nurse, emergency dentist, pharmacist or GP

• get a face-to-face appointment if you need one

• be told how to get any medicine you need

• get self-care advice

Using a textphone to contact NHS 111 If you have difficulties communicating or hearing, you can also contact NHS 111 by textphone on 18001 111

Using the NHS 111 BSL interpreter service

You can also get help from NHS 111 using a (BSL) interpreter at www.interpreternow.co.uk/nhs111

InterpreterNow is a service that lets deaf and hearing people communicate with each other. Using your computer and webcam, or the InterpreterNow app on your smartphone or tablet, you make a video call to a BSL interpreter. The interpreter will phone an NHS 111 adviser and relay your conversation with them. The NHS BSL video relay service is open from 8am to midnight every day. For more details or to contact the service go to the InterpreterNow website at: www.interpreternow.co.uk/nhs111

Call 999 for life threatening emergencies

For life threatening emergencies you should still call 999. You can text the emergency services on 999 but you need to register your phone in advance. To find out more go to emergencysms.org.uk
More information For more information about the NHS 111 service go to nhs.uk/111 This information is available in this and other alternative formats from the website or by emailing Public Health England at enquiries@phe.gov.uk



Mothers would rather go to A&E than call NHS 111 if child was ill, study finds

Charlie Cooper writing for The Independent: Netnums poll in wake of death of William Mead finds 78% of mothers would bypass 111 service

The vast majority of mothers would go straight to A&E rather than call the NHS 111 service if their child was sick, a survey has found.

In a Netmums poll, carried out in the wake a damning report into the death of one-year-old William Mead, from Cornwall, who died from blood poisoning in 2014 after neither GPs nor the 111 service identified the severity of his condition, found that 78 per cent of mothers would bypass 111.

More than 4,000 mothers participated in the survey, which will make worrying reading for NHS officials hoping to avoid overcrowding at A&Es this winter.

Accident and EmergencyRead more:
Hunt says William Meade’s family was let down in ‘worst possible way’

NHS England last night said it was “entirely understandable” that parents wanted to be “safe rather than sorry”, but pointed out that more than 90 per cent of callers to NHS 111 come away satisfied with the advice they received.

The Health Secretary Jeremy Hunt this week pledged to review NHS 111 in response to the report into William Mead’s death from sepsis, to ensure callers always have access to advice from a doctor or nurse when necessary, amid concerns the helpline depends too heavily on call-handlers who are not clinically trained.

Responding to the Netmums survey, an NHS England spokesperson said: “In the vast majority of cases A&E will not be the most appropriate place for a child to have their symptoms assessed.”

“Parents will do what they feel is best for their child, and so they should”