Dad dies of infection after ‘devastating’ NHS gaffes

A DAD died of blood poisoning after doctors failed to diagnose an infection properly, an official report has revealed.

It slammed the “devastating impact” when NHS bosses fail to respond properly when things go wrong.

The man was sent home with antibiotics after complaining of a painful lump in his buttocks.

 He returned three weeks later with foot pain and doctors found the initial infection had spread. He died two days later.

Newcastle Hospitals NHS Foundation Trust claimed the two admissions were unrelated.

But the man’s daughter took the case to the Parliamentary and Health Service Ombudsman service. It ruled that a “lack of appropriate treatment when he was first in hospital compromised his chances of survival”.

Doctor imageThe trust apologised and paid the daughter £2,000 in compensation. It was one of nearly 200 case summaries of the 1,075 investigations concluded by the PHSO in a report highlighting serious errors by NHS hospitals.

Another case saw a woman suffer “unrelenting face pain” for 15 years. She was refused a specialist MRI scan until 2012. It found the source and surgery cured the problem. She was awarded £750 from the Isle of Wight NHS Trust.

Ombudsman Dame Julie Mellor said: “Too many people aren’t getting answers to what went wrong”.

Carri-Ann Taylor 2015 The Sun 21st October 2015

“Simply not good enough and not improving”

 

Aggrieved but unlikely to complain about NHS & public service care

Charlie Cooper writes in The Independent – Only one in three people who are unhappy with their NHS care or with other public services actually complain, according to a survey conducted by the ombudsman.

The research found that while 90 per cent believe that people who think they have had a poor service should complain, in practice few do.

Reasons for not complaining included fears that it would be “more hassle than it was worth”, not knowing who to turn to, and concerns that the complaint would not be taken seriously. But the most common reason was that people doubted it would make a deference.

Care logoThe findings, from a survey of 4,623 people conducted by the Parliamentary and Health Service Ombudsman, were echoed by a second report, from patient advocacy group Healthwatch England, which found that only 21 per cent of NHS patients who have a poor care experience write a letter of complaint.

Ana Bradley, chair of Healthwatch England said the group estimated 2,000 incidents of poor care were occurring every day across the country’s health and social care system.

“Hearing of incidents of poor care is bad enough without the knowledge there’s an unhealthy undercurent flowing “