Half of low income households at risk of missing out on vital welfare support

New research by the national charity Turn2us has found that almost half (48%) of low income households are not claiming the welfare benefits and tax credits they could be entitled to. This is despite the fact that a huge 87% of this group have seen no improvement to their financial situation over the last year.

The findings uncover some of the reasons why these low income households may not be  claiming this support. Of those with disabilities, over half (53%) said they had been deterred from checking or claiming potential benefits entitlements because they did not think they would be eligible. In addition, a quarter (25%) feel that recent welfare benefit changes have made it too difficult to apply.

As a result, nearly two-thirds (65%) have not checked what welfare benefits they could be entitled to within the last year.

Worryingly, over two-fifths (41%) of people with disabilities who don’t currently claim benefits said they would have to cut back on gas, electricity and other essentials if their income dropped, and nearly two in four (38%) would resort to cutting back on food.

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The research is released as Turn2us launches its 2016 Benefits Awareness Campaign to help more people in financial hardship to access the welfare support available to them. The charity is urging anyone in need to use its free and confidential Benefits Calculator at Turn2us.org.uk to see what they could be entitled to and how to make a claim. The website also features information on benefits and other help for a range of different circumstances.

The charity’s new research also investigates the impact of welfare benefits and tax credits on low income households who are currently claiming. 88% of people with disabilities who claim say this extra support has had a positive financial impact. Nearly half (45%) say the benefits have helped with the extra costs they face due to their disability, whilst over half (54%) say they have helped towards their housing costs. In addition, almost a third (32%) report that welfare support has helped them to avoid getting in to debt.

Simon Hopkins, Chief Executive of Turn2us said: “Shockingly around £15bn in welfare support still goes unclaimed every year*, and as our findings show, people often feel that benefits simply aren’t for them.

“Through our campaign, we want to show that financial hardship can happen for many different reasons and could affect anyone at any time in their lives. Welfare benefits exist to provide a vital source of support for people in need, and as our research highlights, these can make a positive difference in paying for basic life essentials. We would urge anyone struggling to visit our website today to check what support could be available.”

For more information about the campaign, please visit Turn2us.org.uk/BenefitsAware.

Notes to Editors

 All figures, unless otherwise stated are from a survey conducted with Research Now in March 2016. Total sample size was 1,512 adults with annual household incomes of £25,000 and less before tax and deductions. Results were then analysed for those who were claiming means-tested benefits and tax credits, and those who were not claiming any means-tested benefits or tax credits, and then broken down for different groups

  • *Source: DWP and HMRC, 2013-14

About Turn2us:

  • Turn2us is a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services – online, by phone and face to face through partners and volunteers
  • The Turn2us website includes a Benefits Calculator to find out what welfare benefits and tax credits you could be entitled to, a Grants Search to find out if you might be eligible for support from over 3,000 charitable funds, and a range of information and resources to help people in financial hardship
  • Turn2us can also provide direct financial assistance through a range of specific funds that are managed directly by the charity, including the Elizabeth Finn Fund which supports people from over 120 different professions

For further information and interviews with Turn2us case studies or spokespeople, please contact:

Emma Lamberton, Communications Manager on
emma.lamberton@turn2us.org.uk or 0208 834 9259

“Too many people are still not claiming the financial help they  are entitled to”

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