Don’t wait until it gets worse, ask your pharmacy team first.

NHS ‘Help Us Help You’ before it gets worse

Help us help you by speaking with your local pharmacy team about minor health concerns before they get worse. They can help with clinical advice for all sorts of illnesses right there and then, and if your symptoms suggest it’s something more serious, they have the right training to ensure you get the help you need. If they think it is something more serious they can make sure you get the help you need from a doctor or at a hospital.

Why visit the pharmacy? Pharmacists are qualified healthcare professionals with the clinical know-how to give you the help you need. They can assess your minor illness and recommend the right treatment, whether it’s over-the-counter medicines, a few days rest or a bit of reassurance. pharmacy servicesWhat can pharmacists help you with? They are the right people to see for minor health concerns such as:

• Sore throats
• Coughs, colds and flu
• Tummy troubles
• Aches and pains
• Red eyes
• Sleeping problems
• Athlete’s foot
• Mouth ulcers
• Constipation and diarrhoea

The quickest way to get the help you need. You can talk to the pharmacist or pharmacy technician in your local pharmacy. Most people live within easy reach of one, and with many now offering longer opening hours, it’s easier to get the help and advice you need, without booking an appointment.
Did you know? The pharmacy team can help with many other aspects of healthcare. They can provide healthy living services and support to help you to quit smoking, reduce alcohol consumption and lose weight. Your pharmacy team can also assist with clinical activities such as explaining how to take new medicines.

For more information and to help you find your nearest pharmacy, visit ‘Help Us Help You’ before it gets worse

This leaflet is available in this and other alternative formats from the pharmacy advice website or by emailing Produced by The APS Group and BDS Communications for NHS England © Crown copyright 2019 Product code 501078LP

If you have an urgent medical problem and you’re not sure what to do

NHS ‘Help Us Help You’ know what to do If you have an urgent medical problem and you’re not sure what to do, go straight to NHS 111

To get help from NHS 111 you can:

• go to the website (for people aged 5 and over only)

• call 111 by phone

If you have difficulties communicating or hearing, you can:

• call 18001 111 on a textphone

• use the NHS 111 British Sign Language (BSL) interpreter service at

NHS 111How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. The phone service is open 24 hours a day, 7 days a week. Depending on your symptoms you’ll:

• find out what local service can help you

• be connected to a nurse, emergency dentist, pharmacist or GP

• get a face-to-face appointment if you need one

• be told how to get any medicine you need

• get self-care advice

Using a textphone to contact NHS 111 If you have difficulties communicating or hearing, you can also contact NHS 111 by textphone on 18001 111

Using the NHS 111 BSL interpreter service

You can also get help from NHS 111 using a (BSL) interpreter at

InterpreterNow is a service that lets deaf and hearing people communicate with each other. Using your computer and webcam, or the InterpreterNow app on your smartphone or tablet, you make a video call to a BSL interpreter. The interpreter will phone an NHS 111 adviser and relay your conversation with them. The NHS BSL video relay service is open from 8am to midnight every day. For more details or to contact the service go to the InterpreterNow website at:

Call 999 for life threatening emergencies

For life threatening emergencies you should still call 999. You can text the emergency services on 999 but you need to register your phone in advance. To find out more go to
More information For more information about the NHS 111 service go to This information is available in this and other alternative formats from the website or by emailing Public Health England at