By the third week of the sanction I was only eating once a day !!

You may also like...

1 Response

  1. Sally says:

    In my local JCP, they have done away with reception and any person with whom to speak or notify when arriving for appointments. Claimants have to approach one of the security staff and ask if their advisor is available. It’s difficult to approach any of these staff people because they are often engaged in idle chat with each other and don’t seem to be attentive to claimants entering and waiting. It’s as though claimants are left to figure out how to let anyone know they’ve arrived. For those with mobility or standing problems, this time in limbo can be difficult; for those with mental health problems or conditions this can be overwhelming, daunting or triggering. It’s almost as though the system is designed to trip claimants up to fail.
    I find it unconscionable that any society would justify leaving people in need without the means necessary to feed or clothe, or shelter themselves. In the above example of a claimant sanctioned for 13 weeks, it seems that their advisor was at fault for not looking in all waiting areas for their ‘customer’, rather than the claimant being at fault. It also seems to be a gross oversight that the advisor did not notify the claimant of a change in location within the building, so that the claimant could wait in the area that the advisor expected to find them. I wonder where the reception or greeting staff at this JCP were exactly -or who was responsible for ensuring that claimants arriving for their appointments were logged in and/or their advisors notified of their arrival? This whole example seems to be a system failure wherein employees of DWP/JCP failed the claimant, and a bogus reason to levy sanctions.
    I also wonder if this claimant was fully informed about the Mandatory Reconsideration (MR) process of a doubt raised to sanction, or that they could apply for hardship payments in the event that the MR upheld the reason for the advisor to raise a doubt, and also if the claimant was given the necessary information about how to apply for hardship payments?
    I can only hope that the claimant described above has had someone give them advice about how to navigate this intentionally bewildering and punitive system. It used to be when you went to the job centre, you looked at the job board and an advisor actually helped you apply for a job and get an interview. Now, ‘job coaches’ are simply administrators rattling keyboards and filling out internal paperwork.

Leave a Reply

Your email address will not be published. Required fields are marked *